36-Month Proofing Warranty Conditions
Clear coverage for the possum entry points documented and sealed by Apex.
Effective 9 August 2026
1. What Is Covered
Where a paid invoice or written scope states that the 36-month proofing warranty applies, Apex covers possum re-entry through the specific entry points identified as treated and sealed by Apex. If verified, Apex will return and repair that treated point without an additional labour charge.
2. Warranty Period
The warranty starts on the completion date shown on the final invoice and continues for 36 months. It is attached to the serviced property and the documented work, subject to these conditions.
3. What Is Not Covered
- Entry through a new or untreated opening
- Storm, tree, animal, vandalism or third-party damage
- Building movement, deterioration or defective roofing
- Alteration, removal or disturbance of proofing materials
- Vegetation or stored items creating a new access route
- Work expressly excluded from the quote
- Odour, noise or contamination where no possum re-entry through a treated point is verified
- Failure to provide safe access or follow written recommendations
4. Making a Claim
Contact Apex promptly on 0435 073 966, provide the service address and invoice details, and describe the activity. Photos or video may help. Apex must be given reasonable access to inspect the claimed entry point before another party alters it.
5. Remedy
If the claim is accepted, the remedy is inspection and repair of the failed treated point. Work at a new opening or outside the original scope may be quoted separately.
6. Australian Consumer Law
This warranty is additional to rights and remedies that cannot be excluded under the Australian Consumer Law. Nothing in these conditions limits those rights.
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