Effective 9 August 2026

1. Scope

This policy applies to personal information collected by Apex Possum Removal through this website, telephone enquiries, quote requests, service delivery and related communications.

2. Information We Collect

We may collect your name, telephone number, email address, service address or suburb, job details, photographs you provide, appointment information, payment records and correspondence. Website systems may also record basic device, browser and security-log information.

3. Why We Use It

We use information to respond to enquiries, prepare quotes, schedule and deliver services, keep service and warranty records, process payments, improve the website, prevent misuse and comply with legal obligations.

4. Disclosure

Information may be shared with staff, contractors, payment providers, hosting and software suppliers, professional advisers or authorities where reasonably required. We do not sell personal information. Providers may process data outside Australia; where practical we select reputable providers and limit information to what is necessary.

5. Website Forms and Cookies

Quote forms transmit the details you choose to provide. Essential cookies and security technologies may be used to operate forms, protect the site and remember basic preferences. Third-party services may set their own cookies if enabled.

6. Storage and Security

We use reasonable technical and organisational safeguards. No internet or storage system can be guaranteed completely secure. Information is retained only as long as reasonably required for the purpose collected, legal records, disputes and warranty administration.

7. Access and Correction

You may request access to or correction of personal information we hold. We may need to verify your identity and may refuse a request where permitted by law.

8. Contact and Complaints

Call 0435 073 966 to make a privacy request or complaint. We will assess it and respond within a reasonable period. If unresolved, you may contact the Office of the Australian Information Commissioner.

Privacy Policy